The Right Questions to Ask Before Choosing an Accessibility Partner
Choosing The Right Accessibility Partner
Choosing someone to help you comply with the European Accessibility Act is not just a legal decision. It is a strategic one. There are many companies offering accessibility services. Not all of them deliver the same value.
Do They Test Manually?
Automated tools only catch a limited percentage of accessibility issues. The real barriers that affect disabled users every day are often missed by automated checkers. Manual testing is essential. Ask how they carry it out and what processes are used.
Do They Use a Team of Disabled Testers?
Compliance is not about ticking boxes. It is about usability. Disabled people understand the barriers because they experience them first-hand. Their input gives you insight that software cannot.
Can They Provide Testimonials from Past Clients?
You should be able to see evidence of successful work with others. Testimonials from real clients speak volumes about trust, professionalism and the quality of the outcomes.
Are They Transparent About Costs and Deliverables?
You deserve clear answers. What exactly will be audited? What will you receive? What will it cost? Avoid vague language or open pricing.
Can They Communicate in Clear, Jargon Free Language?
Accessibility is already a complex topic. You should not be left feeling confused. Choose someone who can explain technical issues in a way that makes sense to your team.
Do They Have a Proven Track Record of Accessible Delivery?
Whether building a site from scratch or remediating an existing one, ask for examples. What has been delivered? What changed as a result? Are the outcomes accessible and improved?
Final Thoughts
The European Accessibility Act is now active. The deadline is fast approaching. If your website is not compliant, your organisation is at risk. Asking these questions now could save you time, cost and exposure in the months to come.
If you would like honest answers to every one of these questions, we are ready to talk.