Boost Your ROI: Importance of Including Disabled Users in WCAG Audits
Why We Always Involve Disabled People in web audits
At Access by Audit, our work is guided by one simple truth: disabled people are the experts on disability.
That is why every audit we carry out is shaped by the real experiences of disabled users. They are the ones navigating broken menus, struggling with contrast issues, and getting blocked by modal windows that do not close. They know what bad accessibility feels like. That lived insight is what makes our audits accurate, honest, and human.
Why Real Feedback Matters
Automated scanners can tell you when a label is missing. They cannot tell you what it feels like to hit a dead end using a screen reader or get lost on a site because the keyboard focus disappears.
Disabled testers do. They highlight issues you will never see in a checklist. They show you what works and what does not. And that feedback becomes the foundation of your accessibility strategy.
Beyond Compliance: This Is About People
Yes, the EAA is now enforceable. Yes, there are financial penalties for non-compliance. For us, accessibility is not about dodging a fine. It is about creating digital experiences that actually work for people.
Every time you include disabled users in the process, you build something better. Not just legally better. Humanly better.
We Have Seen It First-Hand
We once audited an ecommerce site where every marketing email was a bloated HTML mess — tiny fonts, broken layouts, blocked images. Completely inaccessible. The customer service emails, by contrast, were clean, readable, and branded simply. Which one do you t